Terms & Conditions

Sun Breaks Travel – Terms & Conditions

Business name: Sun Breaks Travel (“Sun Breaks”, “we”, “us”, “our”)

These Terms & Conditions apply to all bookings, enquiries and travel arrangements made with Sun Breaks Travel. Please read them carefully before you pay. If you do not agree, please do not proceed with the booking.

1) Key terms you must read

1. Quotes are time-sensitive and can change until confirmed.
2. “Booked” can mean “booking taken and being processed by Sun Breaks” and is different from “ticketed/confirmed by the supplier”.
3. Changes requested by you may require cancel/rebook and may increase the total price.
4. Sun Breaks charge a service fee for work undertaken. Once work has started, the service fee is non-refundable.
5. Supplier/organiser terms (airlines/hotels/transfer providers/tour operators) also apply and may be 100% non-refundable from the time of booking.
6. Some documents (e.g., ticket numbers/PNR, vouchers, final timings) may be issued later and can be updated nearer departure.

2) How we work

Sun Breaks provides travel services online and remotely (including by telephone, email and WhatsApp). We may also attend events and operate pop-up services from time to time. For clarity, Sun Breaks may work from home and/or other locations and does not always operate from a fixed retail shopfront.

3) What we can book

We can arrange a range of travel services including (for example) all-inclusive holidays, solo travel, couples’ holidays, families, cruise holidays, and tailored itineraries. We can also book individual flights, hotels, and transfers, as requested.

4) Who you are contracting with

Your contract is with Sun Breaks Travel. Which means that we are your direct contact.

As an agent we arrange travel services for you with third-party suppliers (airlines, hotels, transfer providers, tour operators). In that case, your travel services are provided by those suppliers and their terms apply, in addition to Sunbreaks Terms and Conditions.

5) Quotes and pricing

All quotes are based on availability and pricing at the time they are provided and are not guaranteed until confirmed.
Prices can change due to availability, fare rules, exchange rates, taxes, carrier charges, and supplier rules.
If a quote is described as valid “today” or “for 24 hours”, it expires after that period unless confirmed.
If you choose to book direct rather than through an agent, pricing and inclusions may differ (e.g., baggage, transfers, support). We can only compare like-for-like if you provide a written breakdown.

6) Booking status – quote, hold, confirmed, ticketed

To avoid misunderstanding, we use these terms:

Quote: an estimate based on live pricing at the time.
Hold/Reservation (if offered): a temporary reservation with Sun Breaks, which may expire if not confirmed with us.

Your booking is only fully confirmed: when we have written confirmation from the supplier/organiser and can provide confirmation reference(s) where issued.

Ticketed (flights): airline ticket numbers/PNR have been issued by the airline (or airline system).

Important: A booking can be “in progress” or “on hold” while we are awaiting supplier confirmation/ticketing. We will not always have supplier references immediately after payment.

7) Your responsibilities

You are responsible for:

providing accurate passenger details exactly as shown on passports;
checking all details on any itinerary/confirmation we send and notifying us of any errors immediately;
holding appropriate travel insurance that covers cancellation, changes, medical issues, and supplier failure risks;
meeting visa, passport validity, health, and entry requirements for your destination(s);
arriving at airports/terminals on time and complying with airline/supplier rules.

8) Financial protection (ATOL/ABTA and other protection)

Sun Breaks Travel is not ATOL or ABTA protected but it’s our policy to use suppliers that are.
Some bookings we arrange may nevertheless be financially protected through the supplier/organiser, depending on the product purchased and the organiser’s arrangements (for example, where an ATOL-protected organiser issues an ATOL Certificate).
Where financial protection applies to your booking, we will provide you with the relevant certificate/confirmation issued by the supplier/organiser (where issued).
If you are unsure whether your booking is protected, please ask us before paying and we will confirm what applies for that specific booking.

9) Insurance (strongly recommended)

We always recommend that customers obtain travel insurance at the time of booking. Insurance is essential for unexpected events (medical issues, cancellations, delays, lost baggage, and other unforeseen circumstances). If you become ill on holiday and need assistance, insurance is typically required.

Business closure / insolvency (what happens if we ceases to trade) If Sun Breaks ceases to trade (including closure or insolvency), we may no longer be able to provide ongoing support services or process requests. In those circumstances, customers should rely on the protections available for their specific booking, which may include (where applicable): a claim under your travel insurance policy (we strongly recommend insurance at the time of booking); and/or your card provider/bank remedies where applicable (for example, chargeback or Section 75 Consumer Credit Act protection for eligible credit card payments).

10) Our service fee (Sun Breaks fee)

Sun Breaks provides a professional service which may include research, itinerary building, supplier liaison, booking administration and customer support.

We may charge a service fee (sometimes described as an admin, consultancy or booking fee).
The service fee is earned once work begins and is non-refundable, except where required by law.
Where possible, we will show the service fee separately on your quote/invoice.

11) Payments

A booking is only made once we have received clear funds.
Where suppliers require deposits or staged payments, you must pay by the stated deadlines. Failure to pay may result in cancellation and loss of funds in accordance with supplier rules and these Terms.
If you pay late and prices have increased, you may be required to pay the difference.

12) Changes requested by you

If you request changes after payment (dates, route, names, baggage, hotels, transfers, etc.):

changes may be restricted or not permitted by suppliers;
changes require cancellation and rebooking, meaning the original fares may be lost;
you may be responsible for: (i) any price/fare difference; (ii) supplier change/cancellation charges; and (iii) additional Sun Breaks service/admin fees for extra work (if applicable and notified).

13) Cancellations by you

If you cancel:

Sun Breaks’ service fee remains non-refundable once work has started. This means that once we provide you with a quote / offer and you accept and pay us. We cannot refund the cancellation or if you seek changes that lead to a package cancellation. This is irrespective of suppliers being paid their percentage of the booking or not. This is because of the level of time and work conducted on your booking up to that point. If you cancel because you found a cheaper deal elsewhere, that is still a cancellation by you and the above applies.

14) Cancellations or changes by suppliers/organisers

Suppliers (airlines/hotels/tour operators) may change or cancel services. If this happens:

We will pass on any supplier notices we receive and assist with available options;
refunds (if any) are subject to supplier/organiser rules and processing times;
where Sun Breaks is the organiser for a “package”, your rights will follow the applicable package travel rules for organiser cancellation.

15) Refunds – general position

Sun Breaks Service fee is non-refundable once work begins.
Any refunds relating to flights / hotels are 100% non-refundable from the time of the booking.

16) Travel documents and timing

Some documents (ticket numbers/PNR, hotel vouchers, final schedules) may be issued later and/or updated nearer departure.
We will provide documents when issued by the supplier/organiser and when reasonably available to us.
You must check all documents upon receipt and notify us immediately of any errors.

17) Complaints and communication

If you have a complaint, please contact us by using the contact form on www.sunbreaks.co.uk with “Complaint” in the subject line.

We aim to acknowledge within 2 working days and respond within 28 working days where possible. This can sometimes be longer if we need to investigate so allow 12 weeks.
Please keep communications respectful. We may limit contact if communication becomes abusive or harassing.

18) Limitation of liability

Sun Breaks is responsible for providing our services with reasonable care and skill.
Where we act as agent/retailer, we are not responsible for the acts/omissions of third-party suppliers (airlines, hotels, transfer providers, tour providers) except to the extent required by law.
We are not liable for losses caused by events outside our reasonable control (e.g., weather, strikes, pandemics, government restrictions), though we will assist you in seeking remedies available through suppliers/insurers.

19) Data protection

We only share your data with suppliers/organisers and service providers as required to arrange travel and provide support.

20) Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have authority.