Terms & Conditions

Sun Breaks Travel – Terms & Conditions

Business name: Sun Breaks Travel (“Sun Breaks”, “we”, “us”, “our”)
Website: www.sunbreaks.co.uk

These Terms & Conditions apply to all enquiries, quotes, bookings and travel arrangements made with Sun Breaks Travel. Please read them carefully before making payment. If you do not agree, please do not proceed.

1) Key points (read first)

Quotes are time-sensitive and may change until your booking is confirmed by the supplier.
“Booked” can mean “booking request placed/being processed” and is different from “confirmed/ticketed by the supplier”.
Changes you request may require cancellation and rebooking and may increase the total price.
We may charge a service fee for work undertaken. Once work has started, the service fee is non-refundable (subject to law).
Supplier terms apply (airlines/hotels/transfers/tour operators) and may be 100% non-refundable from the time of booking.
Some documents (e.g. PNR/ticket numbers, vouchers, final timings) may be issued later and may update nearer departure.

2) How we work

Sun Breaks provides travel services remotely (telephone, email and WhatsApp). We may also attend events and operate pop-up services from time to time. We do not always operate from a fixed retail shopfront.

3) What we can arrange

We can arrange travel services including (for example) package holidays, cruises, tailored itineraries, flights, accommodation, transfers and other travel components requested by you, subject to availability and supplier terms.

4) Who you are contracting with

Unless stated otherwise, Sun Breaks acts as an agent/retailer arranging travel services provided by third-party suppliers (airlines, hotels, transfer providers, tour operators).

Your travel services are supplied by those third parties and their terms and conditions apply in addition to these Terms.
Where Sun Breaks is the organiser of a “package” (if applicable), we will confirm this in writing and your rights will follow the relevant package travel rules.

5) Quotes and pricing

All quotes are based on availability and pricing at the time provided and are not guaranteed until confirmed by the supplier/organiser. Prices may change due to availability, fare rules, exchange rates, taxes, carrier charges and supplier rules.
If a quote is stated to be valid “today” or “for 24 hours”, it expires after that period unless confirmed.

If you wish us to compare against a “direct” price, you must provide a written like-for-like breakdown (including baggage, transfers, support, payment terms and cancellation conditions).

6) Booking status: Quote, Hold, Confirmed, Ticketed

To avoid misunderstanding, we use these terms:

Quote: an estimate based on live pricing at the time.
Hold/Reservation (if offered): a temporary reservation which may expire if not confirmed and paid by the deadline.
Confirmed: we have written confirmation from the supplier/organiser and can provide confirmation reference(s) where issued.
Ticketed (flights): airline ticket numbers/PNR have been issued by the airline (or airline system).

Important: Your booking may be “in progress” after payment while supplier confirmation/ticketing is pending. Supplier references are not always available immediately.

7) Your responsibilities

You are responsible for:

providing accurate passenger details exactly as shown on passports;
checking any itinerary/confirmation we send and telling us immediately if anything is incorrect;
obtaining suitable travel insurance (see section 9);
meeting passport validity, visas, health and entry requirements;
arriving on time and complying with supplier rules.

8) Financial protection (ATOL/ABTA and other protection)

Sun Breaks Travel is not ATOL or ABTA protected.
However, some bookings we arrange may be financially protected through the supplier/organiser (for example, where an ATOL-protected organiser issues an ATOL Certificate).

Where financial protection applies, we will provide the relevant certificate/confirmation issued by the supplier/organiser (where issued). If you are unsure what protection applies, please ask us before paying.

9) Travel insurance (strongly recommended)

We strongly recommend purchasing travel insurance at the time of booking. Insurance should cover (as appropriate) medical costs, cancellations, changes, delays, lost baggage and supplier failure risks.

If Sun Breaks ceases trading

If Sun Breaks ceases to trade (closure or insolvency), we may not be able to provide ongoing support services or process requests. In those circumstances, you should rely on any protections available for your specific booking, which may include (where applicable):

a claim under your travel insurance policy; and/or
remedies through your card provider/bank (e.g. chargeback or Section 75 protection for eligible credit card payments).

10) Our service fee (Sun Breaks fee)

We provide professional services which may include research, itinerary planning, supplier liaison, booking administration and customer support. We may charge a service fee (also described as an admin/consultancy/booking fee).

The service fee is earned once work begins and is non-refundable, except where required by law.
Where possible, we will show the service fee separately on your quote/invoice.

11) Payments

A booking request is only placed once we have received cleared funds (unless agreed otherwise in writing). Where suppliers require deposits or staged payments, you must pay by stated deadlines. Failure to pay may result in cancellation and loss of funds in accordance with supplier rules.

If you pay late and prices have increased, you may be required to pay the difference.

12) Changes requested by you

If you request changes after payment (dates, routing, names, baggage, accommodation, transfers, etc.):

changes may be restricted or not permitted by suppliers;
changes may require cancellation and rebooking, meaning original fares/rates may be lost;
you may be responsible for (i) any fare/price difference; (ii) supplier change/cancellation charges; and (iii) any additional Sun Breaks fees for extra work (where notified).

13) Cancellations by you

If you cancel (including cancelling because you found a cheaper deal elsewhere):

the Sun Breaks service fee remains non-refundable once work has started (subject to law); and
any refund of travel costs is governed by the supplier/organiser’s terms and may be nil.

14) Cancellations or changes by suppliers/organisers

Suppliers may change or cancel services. If this happens:

we will pass on supplier notices we receive and assist with available options;
refunds (if any) are subject to supplier/organiser rules and processing times.

15) Refunds – general

Any refund is subject to supplier/organiser rules and may take time to process. The Sun Breaks service fee is non-refundable once work has started, except where required by law.

16) Travel documents and timings

Some documents (ticket numbers/PNR, vouchers, final schedules) may be issued later and/or updated nearer departure. We will provide documents when issued by the supplier/organiser and reasonably available to us. You must check all documents on receipt and notify us immediately of any errors.

17) Complaints and communication

If you wish to make a complaint, please use the contact form at www.sunbreaks.co.uk and include “Complaint” in the subject line.
We aim to acknowledge within 2 working days and respond within 28 working days where possible. Complex matters may take longer; where investigation is required, please allow up to 12 weeks.

Please keep communications respectful. We may limit contact where communications are abusive or harassing.

18) Limitation of liability

We will provide our services with reasonable care and skill.
Where we act as agent/retailer, we are not responsible for acts/omissions of third-party suppliers except to the extent required by law. We are not liable for losses caused by events outside our reasonable control (e.g. weather, strikes, pandemics, government restrictions), though we will assist you in seeking remedies available through suppliers/insurers.

19) Data protection

We share your data with suppliers/organisers and service providers only as required to arrange travel and provide support.

20) Governing law

These Terms are governed by the laws of England and Wales and the courts of England and Wales have authority.